• Return shipping costs are the responsibility of the customer unless the return is due to our error.
• Refund method
Approved refunds are issued to the original payment method or as store credit, at our discretion.Shipping & Delivery Responsibility
Tracking information is provided once an order ships.
Chargebacks & DisputesWe encourage customers to contact us first so we can resolve issues quickly and fairly.
Initiating a chargeback without contacting us may delay resolution and can result in order suspension while the claim is reviewed.
Legal RightsThis policy does
not affect your statutory consumer rights under applicable local laws.
For customers in the EU or UK, mandatory rights under consumer protection legislation remain fully applicable.
Import duties, taxes, VAT, customs fees, and any additional charges imposed by the destination country are the sole responsibility of the customer.
• These fees are not included in the product price or shipping cost unless explicitly stated otherwise.
• First Backer and its creators do not control and cannot predict these charges, as they are determined by local customs authorities.
• Failure to pay required customs fees may result in:
Delayed delivery
Return of the package to the sender
Abandonment or destruction of the package by customs
In such cases:
Refunds will not be issued for orders returned, lost, or destroyed due to unpaid customs duties or refused delivery.
- Original shipping fees are non-refundable.
By placing an order, the customer acknowledges and agrees to these terms.
