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✔ Kickstarter-Funded Products · Ready to Ship

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    Terms & Conditions

    100% Satisfaction GuaranteeWe stand behind the quality of the products we offer. If your product arrives defective, damaged, or not as described, we will make it right.This may include:
    • A replacement
    • A partial or full refund
    • Store credit
    This guarantee applies when:
    • The item is faulty or defective
    • The wrong item or bundle was shipped
    • The item arrives damaged
    • There is a verified shipping error attributable to us or our fulfillment partners
    Cases Where the Satisfaction Guarantee Does Not ApplyThe Satisfaction Guarantee does not apply in the following situations:
    • Accidental duplicate purchases (e.g. ordering two units when only one was intended)
    • Orders placed incorrectly by the customer (wrong product, variant, or bundle selected)
    • Buyer’s remorse or change of mind after shipment
    • Failure to review product descriptions, inclusions, or bundle contents before purchase
    • Packages marked as delivered by the carrier but not retrieved from a mailbox, parcel locker, or pickup location
    • Delays caused by customs processing, carrier backlogs, or restocks (when clearly communicated)
    These cases are handled under our standard refund and return policy, outlined below.Refunds & Returns (Standard Policy)• Order cancellationsOrders may be canceled before shipment for a full refund.Once an order has shipped, cancellation is no longer possible.• Returns (where applicable)Returns may be accepted within 14 days of delivery if:
    • The item is unused and in original packaging
    • The return is approved in advance by our support team
    • Return shipping costs are the responsibility of the customer unless the return is due to our error.• Refund methodApproved refunds are issued to the original payment method or as store credit, at our discretion.Shipping & Delivery ResponsibilityTracking information is provided once an order ships.
    • A shipment marked as “Delivered” by the carrier is considered fulfilled.
    • If a package is delivered to a parcel locker, mailbox, or pickup point, it is the customer’s responsibility to retrieve it.
    • We are not responsible for packages lost due to incorrect addresses provided at checkout.
    If you believe a delivery error occurred, please contact us with:
    • A screenshot of the delivery status
    • Confirmation of the shipping address used
    Chargebacks & DisputesWe encourage customers to contact us first so we can resolve issues quickly and fairly.Initiating a chargeback without contacting us may delay resolution and can result in order suspension while the claim is reviewed.Legal RightsThis policy does not affect your statutory consumer rights under applicable local laws.For customers in the EU or UK, mandatory rights under consumer protection legislation remain fully applicable.

    Import duties, taxes, VAT, customs fees, and any additional charges imposed by the destination country are the sole responsibility of the customer.• These fees are not included in the product price or shipping cost unless explicitly stated otherwise.• First Backer and its creators do not control and cannot predict these charges, as they are determined by local customs authorities.• Failure to pay required customs fees may result in:Delayed deliveryReturn of the package to the senderAbandonment or destruction of the package by customsIn such cases:Refunds will not be issued for orders returned, lost, or destroyed due to unpaid customs duties or refused delivery.
    • Original shipping fees are non-refundable.
    By placing an order, the customer acknowledges and agrees to these terms.

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